Frequently Asked Questions

Is Kasu a bank or a savings account?

No. Kasu is lending to businesses. It is not a deposit, not government-guaranteed and not a savings product of any kind. If what you need is a savings account, use a savings account.

Who am I actually lending to?

Through Kasu, you lend to the Lending Strategy of the Credit Originator you chose, and the Credit Originator lends to businesses. Your repayment depends on those businesses repaying. See How it works.

Do I hand over control of my money?

No. Nobody lends your money on your behalf. You choose the strategy, the Lending Option, the amount and the currency; you are told which business your funds will go to and can opt out; you decide when to request your funds back; and your loan is recorded separately in your own Digital Wallet. See What is Kasu.

What does the rate on screen mean?

It is the Effective Interest Rate: the annual rate you earn with weekly compounding already included and no fees deducted. See Weekly Interest Compounding.

Can I get my money back at any time?

Not on demand. Capital returns as the underlying loans repay and as new lending enters the strategy, through Withdrawal Requests processed at each weekly cycle close. Historically lenders have received capital back faster than the strategy timeframes suggest; that is history, not a guarantee. Treat a fixed term as fixed. If you may need this money at short notice, this is the wrong place for it.

Why is my request still Queued?

Requests are processed at the close of their Transaction Cycle, every Tuesday at 6:00 am UTC, shown on the countdown in the app. Yours is waiting for that close. You can cancel it until then.

My cycle has closed but my loan is not showing yet. Is something wrong?

No. Outcomes are confirmed within the 48 hours after the close, and your request shows as Processing until then. If it is accepted, your interest is earned from the start of the new cycle, so the wait costs you nothing. See The Transaction Cycle.

I requested a Junior option but my loan shows Mezzanine. Why?

The option you chose was oversubscribed and your request was filled in the next more senior option with capacity, as disclosed on the Confirm screen. It ranks ahead in the event of losses and carries a lower rate. See Lending Request Outcomes.

Why were my funds returned to my Digital Wallet?

Your Lending Request was rejected or only partly accepted for lack of capacity; you opted out of a named End Borrower; no End Borrower was identified within 30 days; or a Forced Withdrawal returned your loan. The reason is shown as the detail line under the request in My Loans.

What happens after my Lending Request is accepted?

The Credit Originator has up to 30 days to identify the business your funds will be lent to. You are then told which business it is and have 48 hours to opt out, in My Loans; if you do nothing, your funds are lent. See Lending Request Outcomes.

What if I miss the 48-hour opt-out window?

Your funds are lent to the business named in the notification. From then on they are returned only through a Withdrawal Request. Check that Kasu's emails are not going to your spam folder.

Will my interest rate change?

If your loan is at a variable rate, yes, it may, at any time. The rate shown in the app is always the current one. Only a fixed rate is unchanged, and only for its fixed period.

Why was I asked to verify my identity twice?

Kasu verifies you once, through Didit. If you add funds by bank transfer, you open an account with our payments partner's infrastructure provider, Bridge, which must verify you separately, through Persona, because it is a separate regulated business and cannot rely on Kasu's check. Each is done once. Bridge holds those documents; Kasu sees only the outcome. See Adding funds to your Digital Wallet.

I forgot the reference on my bank transfer. Where is my money?

Contact Kasu support straight away with the transfer details so it can be matched to you manually. If it is not matched, the transfer is returned to the bank account it came from, usually within three to five business days. See Adding funds to your Digital Wallet.

Why did fewer stablecoins arrive than I sent?

The 0.5% fee is taken from the amount you send before conversion, so 1,000 US dollars arrives as 995 USDC. The rate and estimate on the transfer screen already include the fee, so the estimate is what you should receive; for currencies other than US dollars the final amount may differ a little from it, because the rate is indicative and the conversion happens when the money arrives. See Adding funds to your Digital Wallet and How fees are charged.

What happens if a borrower defaults?

The Credit Originator enforces its security and pursues recovery. Any shortfall is absorbed first by the Credit Originator's excess spread, then by lenders' interest, then by lenders' principal, and within the strategy in Priority Ranking order, the most junior option first. See Losses.

Is the loan record I received something I can sell?

No. It cannot be sold or transferred.

Do I pay fees?

No platform fees. Converting between your bank and your Digital Wallet costs 0.5% of the amount sent (0.1% Wayex, 0.4% Bridge), taken in the currency you send, and there is a small network fee to approve a transaction. See How fees are charged.

What countries are excluded for lenders?

Kasu is not offered in Australia. Residents and nationals of sanctioned countries, and of jurisdictions Kasu does not serve, cannot be verified and cannot lend.